Need help with Dargo? We're here for you.
Email us at support@dargo.academy and we'll get back to you within 2 business days.
Please include your account email, the device you're using (iPad, iPhone, web), and a short description of what's happening.
Make sure your device isn't in silent mode and that the in-app volume slider is up. If the speaker-icon button on a screen doesn't respond, force-quit the app and reopen it — the next launch re-downloads the audio cache.
Progress syncs to your Dargo account, not the device. Make sure you're signed in with the same email you used originally. If the issue persists, email support with your account email and approximately when you last saw the missing progress.
Tap "Forgot password?" on the login screen to receive a reset email. If you don't see it within a few minutes, check your spam folder.
Open the app, tap the account icon in the top-right of the home screen, then choose "Delete my account." Your account, progress, and personal data will be permanently removed. You can also email support to request manual deletion.
For classroom rollouts, billing, or onboarding questions, email support@dargo.academy and we'll route you to the right person.
We respond to support requests within 2 business days (Mon–Fri, US Eastern time). Urgent account-access issues are prioritized.